October 26, 2021

Titan is user-friendly and affordable

Noelle Becker

Director of Communications

Harbor Day School (Education Management, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Currently, we are using it for our emergency messaging system and for our Covid-19 prescreening that all the students and employees need to fill out daily. The Director of Communications is the main "user" on the app, but our school nurse and admin assistant also use it for the Covid-19 screen feature.

Pros and Cons

The app is extremely easy to use.
It has been a very useful tool when we have had a couple of emergencies on campus.
It has kept our parents, faculty, and staff informed immediately during an emergency situation.

The only thing would be to change some of the COVID-19 prescreen features.

Likelihood to Recommend

Aside from COVID-19, we had to close the school down 3 times this school year due to smoke (bad air) and a piping issue. Titan was able to get our messaging out immediately and we were able to make sure no one showed up to school when we sent out a text message and email message early that morning. We have been able to mitigate issues by communicating effectively with our families and staff.

Most Important Features

Text messaging has been very important to us since the text goes out immediately. Our previous system was spotty and not everyone got the text!
The text and email messaging is so simple with the app or on the web portal.
When we sent out the information it is sent instantaneously.

Return on Investment

Titan has been critical multiple times this school year when we least expected we would need it. I am a huge proponent of the Titan App

Alternatives Considered

Blackboard Learn

We used Blackboard Connect previously and it's a terrible product for communications. I am so glad we left it.

Other Software Used

Blackbaud Education Management Solutions, Siteimprove, DocuSign

Users and Roles

Some of our administrative team uses Titan, but this is only a segment of the team.

Support Headcount Required

The Director of Communications is the main person who supports Titan for the entire school. The Director of Communications works with Titan to ensure that the information is synced daily and annually with our system. The Director of Communications setups of preset Broadcast messages and maintains the overall system.

Business Processes Supported

We use this in case of a campus emergency
It is not only a notification system it can help in case of a situation on campus during school hours.
It helps us keep in contact with our employees, parents and students when we need to communicate with them

Innovative Uses

With Covid-19 Titan had created a pre-screening form that we were able to implement and utilize for an entire school year.

Future Planned Uses

We haven't activated it yet, but we have the ability to use Geo-location through the app.

Likelihood to Renew

Titan has enabled us to quickly and effectively communicate with our constituents. We have used Titan when we need to get an important message out or when we have had a crisis. It has worked extremely well and Titan has provided a top-notch product. The app is extremely easy to use and the web interface is also very simple to use. Additionally, we have made requests to enhance the product and every time a suggestion has been made, Titan has listened. There were two critical updates they were able to make this year, that has made sending messages out a lot easier. We had requested our school name be used when messages were sent out, not our own personal names. So now when I send a community-wide message, it is sent from the school and not one specific person.

Products Replaced

Yes

We were using Blackboard Connect. Blackboard might work for some schools, but we found the web and app interface to be clunky, difficult to use, and not user-friendly. There were also times when we sent out text messages and the texts never made it to the parents because of their phone service provider. With Titan, that isn't an issue.

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

We wanted something that had the features we needed and was priced well. Titan had all the features we needed at the time and were competitively priced. It was an easy decision to switch over. They are also local to where our school is and that also made it a great choice.

Evaluation Lessons Learned

We initially evaluated Titan back in 2017. A lot had changed for both our school and Titan. We purchased Titan over the summer of 2020 during the height of the pandemic. Even now, I would not change much about the process for selecting Titan. We knew what we needed and Titan's product fulfilled our needs.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was a small part of the implementation and was well-handled

Implementation Issues

Overall, the implementation was fairly seamless

In case of an emergency any faculty or staff member can utilize and SOS message
The broadcast messaging is very simple to create and send, even if you haven't work with it before.
It is fairly easy to maintain contacts in the system. We have a data shuttle refreshing our data daily.

Difficult Tasks

Overall it's pretty easy.
Maybe we had to do some leg work on the initial setup, but overall it's been simple to use and setup.

Mobile Interface Availability and Impressions

Yes

It's a mobile app that has a very easy interface and is simple to use.

Operating Systems	Unspecified
Mobile Application	No

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